In a work programme which will last until 2015, the company is installing more than 500,000 water meters acrossHampshire,Sussexand Kent as part of its long-term plans to secure water resources for customers in the region.
The programme is due to arrive in Chandler’s Ford from the late summer, with more than 32,000 new meters being put in for households across Eastleigh borough and the surrounding area by spring 2013.
Water resources in the South East are under pressure and the region has been classified as one of serious water stress by the Government. Southern Water is introducing water meters for 92 per cent of its customers because people on a water meter tend to use 10 per cent less. At the start of the metering programme in late 2010, around 40 per cent of households in the Southern Water region already had a water meter.
Darren Bentham, Director of Market Reform at Southern Water, said: “More than 65,000 new water meters have been installed in Hampshire since our programme began inSouthamptonover eighteen months ago. Water metering is an important part of our long term plans to manage water resources across the South East, alongside tackling leakage and developing new water resources.
“We also believe that households paying for the water they use is the fairest way to charge and puts people in control of their bills. We are providing our customers with lots of information and advice on ways they can save water, save energy and save money as we install water meters. We have also introduced new tariffs to support customers whose bills may go up as they move to metered charges.”
Southern Water customer service teams will deliver information packs to households before their new water meters arrive, the majority of which will be installed in the pavement outside homes.
Teams will work on a street-by-street basis to install the meters and advisors will be on hand on the day of installation to answer questions and provide advice on water efficiency, energy savings and metered bills.
Customers will have an ‘intelligent’ Automated Meter Reading (AMR) meter installed – these are the most advanced of their type in the water industry and can help detect leaks on customers’ supply pipes.
Southern Water say that customers on water meters use 10% less water and this means on average 30% less energy spent on heating water a potential £200 a year saving on energy bills.
To find out more about Southern Water’s metering programme visit www.southernwater.co.uk/metering, or call the Metering Customer Call Centre on 0333 2003 013.