Eastleigh control room operators to the rescue!

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Hampshire Fire and Rescue control operators based at Eastleigh provided vital survival advice to an elderly lady, 83 with limited mobility when a fire broke out in her kitchen. On Sunday (7 April) the Fareham fire crew came to the rescue of the 83 year-old resident who was trapped in her house.

During the call control room operators quickly ascertained the elderly resident had limited mobility. Armed with this information they gave her vital survival advice, reassuring her and staying on the phone until the arrival of the Fareham fire crew.

Officer in charge of the incident, Station Manager Rob Cole said:

“When we arrived the occupant was on the phone speaking to our control room operators who, advised her to shut the door on the fire and open the windows of the room she was in. Because of their quick assessment and advice she was reassured and very grateful for the service she had received”

In this incident the woman was rescued from her property unharmed. Station Manager Cole added:

“For a situation like this we would echo the advice the control room operators gave; call 999, get yourself into a room furthest away from the fire, shut the door and open the windows of the room.”

Following their swift response fire crews were able to extinguish the fire that had been caused by the oven grill being left on, causing fire damage to the kitchen area of the property.
Further information and advice about home safety can be found on the Hampshire Fire and Rescue website:www.hantsfire.gov.uk/yoursafety/athome

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