Bluebird Care in Eastleigh today celebrates the astonishing feat of being awarded the country’s highest ever outstanding quality ratings after they received a clean sweep of five ‘Outstandings’ in all areas of their inspection by the care industry regulator, the Care Quality Commission (CQC).
This is a first for the home care industry and puts Bluebird Care – that offers home and live in care to people across Eastleigh in their own homes – at the top of over 10,000 care companies across the whole of England.
During the robust inspection, Bluebird Care (Winchester, Eastleigh & Romsey) were assessed as ‘Outstanding’ in all of the five key inspection areas: Well-led, Caring, Responsive, Effective & Safe.
Husband & wife team, Norman and Claire Murphy – from Alresford, just outside of Winchester in Hampshire, started their outstanding Bluebird Care company in February 2012, driven by the desire to see quality home care delivered in their own community – care good enough for their own Mum or Dad.
Norman Murphy, Owner & Managing Director of Bluebird Care, said:
‘When we set out six years ago, we had a clear vision to be the best and today that dream came true. Myself,Claire and our whole team are blown away to be officially recognised as the best in home and live in care. It’s taken so much passion and commitment from the entire team and we really couldn’t be prouder.’
Claire added: ‘We are simply delighted that the CQC have awarded us their highest ever rating and I hope this gives anyone who needs care the reassurance that we only provide care to the absolute highest standards.’
The caring couple said from day one of starting their home and live in care company, Bluebird Care, that they wanted to turn the care industry on its head. Using their experience and previous professional business backgrounds, Norman and Claire wanted to bring not just excellence in the care they delivered, but an entire new approach to how their care staff were treated and the outstanding care and service that they provided to their customers. A huge part of this was in how they recruited and retained their staff, offering the best training, continuous development and most importantly a defined career pathway in which all their staff could progress.
Bluebird Care (Winchester, Eastleigh & Romsey) now join their sister offices Bluebird Care (Alton & Alresford) and Bluebird Care (Andover & Stockbridge) who have also been awarded the CQC’s highest “Overall Outstanding” rating, achieving this in 2016 & 2017 respectively. This is yet another first for the care industry where all offices of a single care company are graded at the highest level possible. Norman and Claire Murphy’s Group of Bluebird Care offices across mid-Hampshire now collectively care for over 400 customers and employ more than 175 members of staff.
Andrea Sutcliffe, CQC Chief Inspector of Adult Social Care, said:
‘The quality of care which our inspectors found while inspecting services at Bluebird Care Winchester, Eastleigh & Romsey was exceptional, and I am very pleased that we can celebrate their achievements.
‘The report highlights so many elements of really good practice – fantastic leadership, the use of technology to enrich the quality of care, a real focus on nurturing staff’s skills and development and such an obvious and dedicated focus on the people using the service.
‘An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved at Bluebird Care.’
In addition to Bluebird Care’s outstanding CQC ratings, the impressive Hampshire care provider has also won a staggering nine National and Regional awards in their six short years of operating. In 2015 they were the UK National Winner at the Great British Care Awards, scooping the ‘Best Care Coordinator’ award for their fabulous continuity of care that they provide to all their customers and in the same year also won the ‘Service Excellence’ award at the Winchester Business Excellence Awards.